A new approach to hospitality management solution – CiHMS is ready for the world

We wrapped everything up one day before the D-Day – our due date to get 35 hotel properties of our customer up and running on the new hospitality management solution – CiHMS. This might mark the end of the deployment project for our customer, but it was only the beginning for us. The development of our hotel management system has not ended here, instead, it is progressively adapting to the fast-changing technology world. The positive feedback we have received from our customers after a quarter migrating data to CiHMS has strengthened our belief to share this innovative, versatile, functional, and scalable hospitality management solution to the hospitality industry.

The team determines to bring the hospitality management solution CiHMS to the world

We want to help others who have been eyeing for “the one” HMS/PMS to find theirs, ensure automation in business operations to the max, and strive to assist the employees to work at their full capacities. How CiHMS can help you and your hotel to achieve all of the above safely and trouble-free? Here are a few outstanding features of the CiHMS that contributes to the how:

All-in-one hospitality management solution

Instead of worrying about integration with other 3rd party management systems that your hotel already has in place; with CiHMS, we have the all-in-one hospitality management solution ready for you. CiHMS helps to automate while managing all your business operations from the front desk to the back office. The hospitality management solution helps to provide a centralized reservations platform, keeping your room rates and plans syncing simultaneously throughout from your travel agents to your front desk. It is also equipped with a centralized report system that guarantees you can generate those reports at any given time and place for any hotel properties you have in your hotel chains without any manual work involved. Your hotel guest profiles would be created and updated as soon as the reservation is made ‘till the day they leave the hotel. If your front office is supported with a complex reservation system, the back office can count on our house keeping feature which keeps track of all housekeeping activities status and enables guests to send out requests as needed. The system will remind staff regularly to make sure no requests are left unresolved or maintenance is undone.

We offer a complete hospitality management solution for your hotel with our cloud-based computing CiHMS

On top of these, CiHMS is a cloud-based hospitality management solution. This allows you to get access to all the mentioned perks above on the go at the convenience of your mobile devices. Plus, if you are using an On-Premises system, moving to CiHMS will free all the IT financial burden off your shoulders (to know how, read our blog on Cloud vs On-premise PMS for hotels one is better?).

Besides the main Property Management System (PMS), CiHMS also comes with 6 other components: Room Rate Management (RRM), Rate Shopper (RSS), Portal for Travel Agents (PTA), Distribution Channel Manager (DCM), Central Reservation System (CRS), POS – Food and Beverage (POS/FnB); each serves its own purpose:

• Distribution Channel Manager (DCM): The ultimate tool you need to manage allotments and rates across hundreds of global booking channels. Real-time synchronize room rates and allotment availability. Avoid overbooking and maximize your room occupancy.
• Central Reservation System (CRS): it centralizes all booking information from all distribution channels. It generates detailed reports and a quick overview of your business.
• Room Rate Management (RRM): as the name may describe its functionality, RRM aims to help setting room rates, rate plans, and room types. It allows hotels to set room rate restrictions based on hotel preferences, such as season, specific dates (holidays & weekends), minimum stays, etc. The room rate performance can be observed in graphical data or charts for quicker decision-making regarding room prices.
• Rate Shopper (RSS): helps crawl all room prices from your competitors as well as your hotel from different distribution channels based on locations, with pricing filtered by restrictions, promotions, and conditions. All data is real-time updated and can be exported into comprehensive reports. These data give you the insights to quickly identify your market potential and develop your strategic rate plans.
• Portal for Travel Agents (PTA): connects your hotel and travel agents. This component lets travel agents book and manage hotel reservations based on the plans set for them by hotels. Hotels can also set multi-level access and permission to manage the travel agents as needed while allowing them to search, check prices and availability, adjust booking reservations or cancel them.
• POS, Food and Beverage (POS – FnB): with a comprehensive table layout and floor plan for your restaurant, keep track of the table status in real-time. Easy to set up menu, table maps, product prices, taxes, promotions. Supported POS devices help to update real-time data across the system from ordering to your kitchen status.

All those components above are built in with the cloud-based hospitality management solution CiHMS. Every single activity and detail are recorded in real time across all the systems and hotel properties, putting you in control and in sync with your hotel operations. CiHMS is truly an all-in-one hospitality management solution that your hotel ever needs.

User-friendly Interface hospitality management solution

Better interface enhances people’s interactions and experiences with the software. Undoubtedly, it reduces the people’s learning curve and unintentionally increases their productivity. That cuts down your staff’s training time. A simple instance on a user-friendly interface that can help users quickly pick up without insight instructions is online shopping. Remember the times when you were surfing through the web browsing the product, without the filter? The website layout was all over the place, and you couldn’t find the way back to your homepage? Now, online shopping delivers websites in a much cleaner layout. People can easily search for their desired products, filtering products based on their preferences, “Add to cart” anytime they want, checking out with their cards in a single click. It’s now a struggle for shoppers to exit while shopping.

The same goes with the hotel management system interface, simple and on-point design encouraging the users to actively learn and understand the process. The interface is designed based on the customer behavior approach from the outside in. Once you’re logged into the CiHMS system, a dashboard with customization indicators that are considered important to your hotel will be displayed. Flat and minimalist design for easier navigation within the software, keep the focus on the statistics that you need in real-time. After all, it’s the customer experience that matters, not the coders, nor testers, or the designers.

CiHMS interface is inspired by flat and minimalistic design. The hospitality management system is also designed based on customers’ approach. Please note the beta features may not available for all customers. If you need assistance, do not hesitate to contact our team for support

Fully integrations

Although our hotel management system is fully equipped with numerous hotel operation management software, it can also easily integrate with a wide range of 3rd party software on demand depending on your hotel preferences, such as SAP (ERP software), Salesforce, face recognition, room cards, E-Invoice, VinID, and more. It can be accessed via a mobile application, enabling staff to update information and tasks through their mobile devices. With a built-in 360-degree guest profile, CiHMS lets you create, store and conveniently access a complete profile for your guest: from their booking history to special requests, giving your guest a personalized experience on every single stay.

We have partnered up with Traveloka, Agoda, Trip.com Booking.com, Tripadvisor, meituan.com, and connected our CiHMS with hundreds of global booking channels. You can update rates and allotments across all distribution channels. Instead of manually editing the pricing by logging in each individual booking platform like you would in the past, CiHMS allows you to adjust it in one single platform. It then adjusts these price changes automatically throughout all booking channels. This is applied to your hotel room availability as well, enabling it to be synchronized throughout your distribution network.

Fully integrated with other distribution channels and 3rd party software let you automate business process without maing human mistakes

An adaptable and scalable hospitality management solution from hotel to apartment buildings

Apart from the interfaces, our hotel management system is extremely versatile. It works for hotels and applied to hotel chains, serviced apartments, and apartment buildings as well. The cloud-native hospitality management solution – CiHMS aids to manage multiple properties at once. You will be able to link these properties easily and generate centralized data from any mobile device. This helps to put you in control, keeping the operations seamlessly across your properties.
CiHMS streamlines workloads from the front office to the housekeeping department, keeping everyone in the know zone on the status of the room, staff service evaluation, and room plan syncing in real-time.2

Our hospiltality management solution provides transparancy in streamline workloads from Front Office to Housekeeping Department

Security is the key

Hotel and guests’ data privacy is the primary concern in the hospitality industry. These data include customers’ sensitive information, such as their credit card and personal contact information; hotels’ revenue, pricing strategy, etc. The consequences of leaking these data to the outsider might play a huge impact on your hotel reputation and leave an enormous financial burden instead. It’s the reason why our team has paid extra attention to the security standard while building CiHMS, making sure our customers do not confront security breaches in any circumstances.

The CiHMS hospitality management solution is certified with PCI-DSS (Payment Card Industry Data Security Standard) – standard to protect cardholder information from major card schemes and HTNG (Hotel Technology Next Generation) – assuring hospitality technology products with the industry-standard interface. We are also in the process of getting our ISO 27001 – certified hotel’s system and data are sufficiently protected by effected security control policies and processes; and ISO 27018 – standard to protect personal data in the cloud; by the end of this quarter. By achieving these certified secured standards, we – CiHMS are striving for data transparency for our customers, making sure their data stay private and privileged.

Following security standards to make sure our hospitality management system secured your hotel data and privacy

We have developed the CiHMS to not be limited within the hotel scope of activities, but to serve the hospitality industry’s unpredicted probabilities. As the technology evolves, our software has to constantly adapt and update to be relevant, to meet our customers’ tech-savvy guests’ high expectations. We respect each customer equally from SMEs to big corporations, and we strongly believe CiHMS can be tailored to meet your business-specific requirements effortlessly. This blog is the last entry in the series of How we Build our own hospitality management solution – CiHMS. It is a milestone to celebrate and to appreciate the teamwork, the leadership, and the core values to get to where we are today. If you haven’t tried out CiHMS, contact us for a private consultation to know how it can help you figure out your own path in achieving your business’ target and goal, seize your opportunity to evolve and transform your hospitality business digitally.

Are you catching up with our other blogs in the series? Here are the quick shortcuts to those:

• Build or Buy your own PMS
• Cloud vs On-premise PMS for hotels: which one is better?
• Introducing the new Property Management System – CiHMS and its journey from the start
• Building a Hospitality Management Solution in progress – Fail fast and learn fast
• CiHMS – Hospitality Management Solution from Zero to Hero