Labor Shortage in the Hospitality Industry
In the period of 2020 and 2021, 40.9% of Vietnam hospitality laborers have been recorded as having no income from their jobs at all, while 40.4% lost more than half of theirs, according to the recent survey from Hoteljob. The new normal has forced the hospitality industry worldwide to confront the workforce problem once again in order to resume their daily business operation. HR managers have been adjusting their strategic recruitment plan, fingers crossed to sufficiently attract the suitable candidates filling in for the vacancies. This process, indeed, takes time, and the magic does not happen overnight. Get the hotels up and running in time; we lean over to existing hotel tech for support. Understanding how technologies might never replace all human works is the unnecessary bottleneck by automating the processes and syncing performances report for faster decision-making. In today’s blog, we’ll let you know all the hotel tech your hotel ever needs to overcome the current manpower shortage.
The labor shortage puts all hotel operations on hold
Self check-in overhauls front-desk workload
Cutting down the queue for guests, allow them to do pre-check-in prior to arrival, and complete the process upon arrival. This shall save your front-desk staff a lot of time, paperwork along the way, thanks to the contactless technologies. The check-in links can be sent out to guests a day before, accompanied with options for a room upgrade, meal packs, spa sessions, local tours, etc. Easily upsell your guests at their pace, and the end results sure will amaze you.
Online check-in is just one of the perks of contactless technology.
Otherwise, integrating OCR technology can also be an option to look at. The technology allows the front desk to instantly scan guests’ identification cards onto your system, which would cross-check with existing reservations and check-in your guests a few steps away.
Guest app for a complete contactless journey
Many hotels are offering a Guests app for guests on their mobile devices, in which they can check-in/out, order in-room dining, reserve a table at the restaurant, book spa sessions, and proceed with all payments through the click of the buttons. Strictly secured and totally contactless experience to ensure guests’ experiences are maximized.
Virtual room key is also available on the Guests App. Eliminate the physical room key card hassles completely. Keyless entry solutions let guests enter the elevator, lobby, common areas, restricted lounge, top-up balance/credit to pay for drinks/meals/services conveniently.
Hotel staff app
Once guests filed the requests for services, these requests would show up on the staffs’ app. Managers simply allocate these requests to the existing staff members. No longer leaving requests unfulfilled, no guests unserved. Staff performances are shown in statistics and reports, updated in real-time. Job-status is streamlined on the system.
Guests app allows hoteliers to go completely contactless while actively interact with the customers.
Manage OTA in real-time on one single DCM platform
Instead of having your sales executive update each OTA channel manually, save your staff time and effort by getting a Distribution Channel Manager (DCM). With a DCM installed, your hotel room rate will get synced across all OTAs channels automatically, avoiding human data-entry mistakes. Reports are generated as your desire. With data-driven facts, making pricing strategy plan for hoteliers much faster and extremely effective.
Monitor your OTA channels on one platform with an efficient hospitality distribution channel manager (DCM).
All-in-one cloud-based hospitality management solutions
Having robust cloud-computing hotel management software in place to manage all the above-mentioned hotel tech software is a must. The hotel PMS shall help hoteliers to be in control of the daily business operation, getting real-time reports and your guests’ preferences to further personalize their current and future stays. It can also integrate seamlessly with numerous other 3rd party software such as CRM, revenue management systems, email marketing automation tools, POS systems, etc. CiHMS proudly provides the ultimate hospitality management solution for all hotel models, big or small. It’s an excellent way to digitally transform your hotels effortlessly, bringing more revenue, filling in your labor shortage at a reasonable budget.
The hospitality labor shortage might remain chaotic years down the road. The rise in hotel tech automation is reshaping the recruitment process and giving hotels a quick fix on how to optimize the existing manpower while looking to fill the vacancies in a long run. Technology is the reliable companion hoteliers should lean on, perhaps this bold move might seem daunting at first, it is worth a shot and incredibly exciting, and rewarding in a long run.
