Winning your customer’s hearts and trust at the starting line does not guarantee their loyalty. No business wants to lose a customer, there is no rocket science to that. Plus, it is ridiculously expensive to convert a new customer instead of retaining one, around 5x to 25x more...
The novelty of technological innovations has become a necessity in hotel operations and shaping the new normal in hospitality. Incorporating advanced technology to strengthen customer confidence while safeguarding employees’ health and mitigating losses during this recovery...
According to the analytic statistics from Google Destination Insights, a remarkable increase in International search volume for Vietnam tourism has increased by 75% for the first quarter of 2022 compared to the same period in 2021. This proves the tourism industry is on the rise and...
If we have briefly talked about AI technology in hospitality in the previous blog, in today’s blog we shall be digging a bit deeper into how AI application in the hospitality industry and its potential to manage hotel operations efficiently. Robots in the move The majority of robots in...
The vaccine passport concept has gained popularity in the new normal, and become essential for any traveler in order to enter a foreign country without following through with the mandatory quarantine procedure. Ever since its first introduction, the vaccine passport has brought new...
AI technology was first introduced and presented at The Dartmouth conference in 1956. At that time, Businesses had not realized yet the importance of AI technology in business and operations due to its lack of versatility and simply under development. Forward to now, the interest in AI...
The technology revolution had allowed the hospitality industry to evolve and transform completely from their traditional operation model into a personalized seamless customer-oriented experience, starting right when the customer journey begins. The epidemic has sped up the...
