If we have talked about what an API is and why the hospitality industry needs it, in today’s blog we would like to offer you a ride on the real-life APIs’ hospitality application tour. Let’s buckle up and dive in!
The major four departments in operating a hotel generally are the Front Office, Housekeeping, Food and Beverage, and the Kitchen Production Department, but not limited to. Apart from the operational departments, hotels also have their functional departments, such as Marketing, HR, Accounting & Finance, and Purchase Department. The bigger the hotel gets, the more defined roles of departments are going to be. Each needs different data input to operate efficiently. Start off the early start of the customer journey: the booking process.
Distribution Manager and Central Reservation System API in Hospitality
Nowadays, customers typically complete their hotel reservations either through the OTA websites indirectly, on the destination hotel websites directly, or straight off from the Google Booking Link (if you haven’t heard about this feature yet, get the update here).
Not all hoteliers are up with the current technology, resulting in consistently reluctant to try out new hospitality software, until receiving customers’ complaints of being outdated. Thanks to the API technology, hotels with a channel manager installed in place can skip out all the dull data entry tasks entirely. From room price, descriptions, hotel features, packages, to promotions automatically sync in just one single click. As its name implies, the Distribution Manager enables hotels to be in total control, comfortably manage hundreds of OTAs domestically and internationally.
A centralized system for reservation – CRS helps to connect all your hotel bookings across all distribution channels: direct bookings from your website or through distribution manager, offline via phone calls, or through a booking engine of sorts spontaneously. Once a booking is completed, API shall transmit the data onto your hotel system in real-time, also allowing the customers to proceed with secured payments seamlessly through payment gateway integrations. CiHMS’s CRS would accomplish all of the above plus more. CiHMS Central Reservation System is certified by PCI DSS level 3 and follows the HTNG standards. Quick setup, tailored to your hotel’s needs, and profound convenience.
The Food and Beverage System API in Hospitality
Do you have a restaurant running within the hotel’s property? How do you manage your restaurant operations? What is the procedure once your guest orders in-room dining? In the past, a single phone call would do. The order status remains a mystery unless a call is made. During peak season, it is irrational to operate this way.
If you have the FnB system running, the API helps to connect your restaurant and the front desk, concierge, and any department you would like it to be connected with. Not only the in-room food orders’ status but also the table status can be checked instantly. Accessible to restaurant current menu, food and beverage prices, available set meals, or promotions. Needless to say, the front desk or concierge can help to take orders, process, cancel or even refund orders upon requests. Cut down the manual work, excessive phone calls obviously while maintaining the precise order detail, fast-pace services to your customers. In love with the FnB system? Check out CiHMS POS – Food and Beverage system for greater detail.
The mighty core system – Hospitality Property Management System
Being the backbone of any hotel operations – a robust cloud-based Hospitality Property Management System with flexibility and the capability to integrate numerous hospitality software via Open API is the ultimate PMS of the future. A full stack of software collects unlimited data daily generated from different departments through the API. Sending all the information to the PMS to synthesize, analyze and establish reports accordingly. Developing valuable insights to boost up the decision-making process and further perfect your hotel’s strategic plans.
The CiHMS Property Management System is more than just that. Everything you need can be found right at the PMS dashboard: user-friendly, clean design yet powerful. Highly accessible from any mobile device, synchronizing simultaneously and immediately. Plus, it is built-in with the latest technology in the market such as facial recognition, OCR, contactless payment, etc. Everything you ever need in an all-in-one PMS at CiHMS.
The above 3 mentioned hospitality software are merely a few examples of how API connects the dots and conveys data within them. They are not by any means representative of all the hospitality software out there, however, their Open API-wise functionality is pretty much similar.
All strive to assist hoteliers in fine-tuning and optimizing their daily operations in order to achieve profits maximization. With that being said, the responsibility is right back at the hoteliers: to deeply and thoroughly acknowledge their hotel models, customers’ audiences, brand value, and business culture in order to discover the matching piece to your hospitality software stacks. Open API is only the reliable “transportation” for software data to communicate with each other. It does not determine whether or not the hospitality software is best. Simply an indicator to set similar hospitality software apart from the other.