2022 is here, and everyone might be having their own forecasting on the hotel tech trends for the year. This helps to project a better strategic plan for your hotels to adapt and transform. Let’s zoom in and detect the upcoming emerging hotel techs, the ones that hotels should be keeping up to for this year.
Mobile has been becoming an essential part of any travelers’ experiences. Having a dedicated hotel app for your guests to book and manage a room reservation, making payments, online check-in/check-out, digital key room access, contact the hotel front desk, and more are expected to initiate a total contactless hotel technology experience. Making hotel procedures less complicated, and allowing seamless guests communication.
Artificial intelligence (AI) has advanced itself and strengthened itself to be reliable as well as beneficial. Slowly, AI is taking over all the human grunt works, leaving your employees to do what they are best at. Improving work performances and better human resources allocations.
AI technology can also analyze data, statistics to assist hoteliers in making better decisions, helps personalize guests’ experiences based on their previous stays. This collected information contributes to retaining current customers and attracting potential customers profiles.
Virtual & Augmented Realities
These technologies are to the simulation of the world, mimicking reality into the digital world. Many hotels have been working on their virtual reality (VR) hotel tours. It gives guests a sense of hotel space, environment, atmosphere, and the property’s facilities.
While VR might take the actual surrounding off the ground completely, and replace them with a digital one. Augmented Realities (AR) technology tends to enhance it in real-time. Hotels can easily apply AR technology with AR headphones, glasses. These enable customers to discover the hotels through the graphic lenses of AR glasses, a lively tour providing in multiple languages translations.
Many have been compared AR to VR without a thorough understanding of both technologies. In fact, they complement each other and cost quite a budget. In return, they provide exceptional guests experiences.
Smart Technology so-called Sustainability Tech
With the current advanced smart technology, hoteliers can program to turn the lighting system on or off, dimmer or brighter in a certain area, adjust AC temperature, and activate the heating system accordingly to the hotel presets thanks to the integrated sensor built-in camera. Everything is automatically carried out by smart technology either in the lobby area or in guests’ private rooms. Such sustainable hospitality technology helps hoteliers to reduce energy waste as much as possible.
Facial Recognition Technology
It might sound futuristic a couple of years back, but absolutely very “in” at the moment. Even your mobile device is having such a feature, there is no reason why not put this technology to use onto the rest. In a few smart hotels around the world, guests grant access to the elevator, their reserved rooms, and other hotel facilities with face recognition devices: quick, paperless/keyless, and data recorded on the system.
Hotels welcome guests on a daily basis, the information input received from the customers is massive. Have you ever wondered where those data would go? Data upon entering the system will be categorized and analyzed to interpret customers’ behaviors and later served for the decision-making process.
The above pretty much explains how big data works. A collection of customers data to generate insights helps to further personalize guests’ experiences for future stays.
Due to the large data volume from guests including sensitive information such as guests’ identity info, along with their credit card, hackers never miss their chance to attack the hotel’s security. As the result of the recent pandemic, people are found working from hotels, and getting their business info exposed apparently is not on anyone’s agenda. Up your hotel security’s matter is not a question but is crucial to moving forward.
Most of the mentioned technologies are packaged in a SaaS product model. It is cost-effective, built on a cloud-based infrastructure, and grows along with your business. Cutting down a huge budget in hardware investment, complex maintenance/update management, and on-site IT support teams to monitor the system 24/7. The growing adoption of SaaS models has been shaping the hospitality industry in improving its traditional operations to scale up efficiently at a reasonable budget.
It meanwhile defines the future hospitality management solutions has to be cloud-based, flexible, integrate effortlessly with other technology. CiHMS certainly fits the puzzle here as being an all-in-one cloud-computing hospitality management solution your hotel would ever need. Thanks to Open API, integration with 3rd party software is straightforward and trouble-free.
Hospitality has always been such a competitive industry. Technology keeps on evolving and is wiggling its way to becoming stable in the future of hospitality. It allows hotels to deliver unrivaled accommodation to their customers while maximizing the current business resources, optimizing its operations, reducing the expenses, and staying afloat and relevant with the present. Helping hotels to be responsive, make data-driven decisions, improve their processes and eventually transform.
Just as Jeanne W. Ross, MIT Sloan’s Center for Information Systems Research did say:
“Clearly, the thing that’s transforming is not the technology — the technology is transforming you.”
Nobody knows what the future holds, knowing all the hotel technology trends in 2022 does not mean you have to implement them all. Pick a few relevant technologies that bring immediate benefits and are most valuable to your hotel to start out with, the remaining shall soon follow.