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2024 Hospitality Technology Wrap-Up: Transformative Trends and Achievements

Key Technology Trends in 2024

1. Artificial Intelligence (AI) and Machine Learning (ML)

AI and ML continued to revolutionize the way hotels operate and engage with guests. From pricing strategies to demand forecasting, these technologies optimized revenue management and enabled hyper-personalized guest experiences.

  • AI-Powered Chatbots: Enhanced customer service by providing 24/7 instant responses to guest inquiries, reducing wait times, and increasing satisfaction.
  • Guest Personalization: Leveraging AI insights to tailor recommendations and create individualized travel experiences for every guest.

Explore how AI is transforming the industry in our dedicated article: AI in the Hospitality Industry.

AI - An everywhere trend in 2024

AI – An emerging trend in 2024

2. Contactless Solutions

The demand for contactless check-ins, payments, and services surged in 2024, reflecting the industry’s focus on convenience and safety.

  • Digital Check-Ins: Streamlined arrival experiences, allowing guests to bypass traditional front desks.
  • Contactless Payments: Secure and hassle-free transactions using mobile wallets and digital payment systems like Apple Pay and Google Pay.

These innovations addressed post-pandemic concerns while meeting modern travelers’ expectations for frictionless experiences.

3. Internet of Things (IoT)

IoT expanded its footprint across hotel rooms and operations, enhancing both functionality and luxury.

  • Smart Room Technology: Guests enjoyed intuitive control over room lighting, temperature, and entertainment, creating personalized environments.
  • Operational Benefits: IoT devices helped hotels track energy consumption, improve maintenance schedules, and streamline housekeeping services.

4. Robotics and Automation

Robots stepped in to support hotel staff, taking over repetitive tasks and improving operational efficiency.

  • Applications: Robots delivered room service, assisted with housekeeping, and provided concierge services.
  • Impact: These automated solutions not only reduced workloads for staff but also elevated guest satisfaction through consistency and speed.

5. Cloud Computing

The rise of cloud-based systems, particularly Property Management Systems (PMS), continued to redefine hotel operations, which CiHMS is one of the experienced players.

  • Accessibility: Cloud platforms offered real-time access to critical data, enabling seamless management across multiple properties.
  • Operational Efficiency: Hotels benefited from streamlined workflows and improved data security, ensuring superior service delivery.

Learn more about the advantages of cloud-based PMS solutions.

Cloud system

Sustainability Initiatives in Technology

Hotels embraced green technologies in 2024, responding to guests’ growing demand for eco-friendly practices.

  • Energy-Efficient Systems: Smart thermostats and energy monitoring tools reduced resource consumption.
  • Sustainable Infrastructure: Incorporating eco-friendly materials and renewable energy sources into building designs became a priority.

Sustainability is no longer a trend but a necessity, shaping the future of hospitality technology.

Emerging Technologies in 2024

Virtual Assistants

Voice-controlled devices became integral to guest services, allowing effortless control of room amenities and access to concierge services.

Digital Payments

The widespread adoption of digital wallets offered guests faster and more secure ways to pay, enhancing convenience during their stays.

Enhanced Internet Connectivity

As remote work and online entertainment remain essential, hotels prioritized fast, reliable internet to meet the needs of modern travelers, with 5G, Wifi 7 are the enablers.

Investment Trends in Hospitality Technology

2024 saw significant increases in technology budgets as hoteliers prioritized digital transformation.

  • Key Investments: Cloud platforms, AI-powered tools, and IoT devices topped the list of technology spend.
  • Impact: These investments enabled smoother hotel operations and elevated guest satisfaction, proving their long-term value.

Find out how CiHMS supports hotels in staying ahead with cutting-edge innovations: Learn More.

Hotel Tech in 2024

Conclusion

As we close the chapter on 2024, the hospitality industry stands at the forefront of technological transformation. The trends and achievements of this year have not only improved hotel operations but also set the stage for further advancements in guest satisfaction and sustainability.

With technologies like AI, IoT, and cloud computing driving progress, 2025 promises to be another exciting year for the industry. At CiHMS, we are proud to support hotels in embracing these innovations to stay ahead in an ever-changing landscape.

Ready to revolutionize your operations? Explore our solutions here: CiHMS.

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VinHMS Won “Best Use Of Hotel Integrated Technology” Award 2024 at the International Hotel Technology Forum Asia Pacific

We are thrilled to announce that we have been honored with the Best Use of Hotel Integrated Technology award at the International Hotel Technology Forum Asia Pacific 2024! This prestigious recognition underscores our commitment to innovation and excellence in the hospitality technology sector.

A Memorable Presence at Asia’s Ultimate Hotel Tech Forum

Held over two days, the International Hotel Technology Forum Asia Pacific 2024 was a convergence of the brightest minds and leading companies in the hospitality industry. As both a sponsor and a nominee, VinHMS took center stage in discussions that are shaping the future of hospitality. Our COO and Country Manager of Thailand proudly represented VinHMS at the event. They engaged in insightful dialogues with hospitality experts on a range of topics, including:

  • Enhancing Guest Experiences: Exploring how technology can personalize and elevate the guest journey.
  • Market Trends: Analyzing current shifts and future projections in the hospitality market.
  • Security: Discussing the importance of robust security measures in protecting guest data and operations.
  • Cutting-edge IT Applications: Showcasing the latest innovations that are transforming hotel operations.

These interactions not only enriched our understanding but also opened doors for potential collaborations and partnerships.

The Award-Winning Innovation

VinHMS was recognized for our integrated technology solutions that seamlessly connect various aspects of hotel operations. Our platform enhances efficiency, reduces operational costs, and significantly improves guest satisfaction. This award validates our efforts to push the boundaries of what’s possible in hotel technology and reinforces our position as a leader in the industry.

We share this victory with Vinpearl, our esteemed partner, who has been instrumental in implementing our CiHMS integrated technology solutions across their hotels and resorts. Their commitment to excellence and innovation complements our own, making this achievement a shared success.

VinHMS won Best Use of Hotel Integrated Technology

Looking Ahead

Winning the Best Use of Hotel Integrated Technology award is more than just an accolade—it’s a motivator for us to continue innovating and delivering exceptional value to our clients and their guests.

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Places We’ve Been: Discovering Sihanoukville – A Coastal Paradise of Cambodia

Sihanoukville, a jewel on Cambodia’s southern coast, has transformed itself from a quaint fishing village into a vibrant coastal destination. Our CiHMS team had the pleasure of visiting this bustling hotspot while collaborating with local hotels to enhance their operations. What we found was a city alive with energy—a mix of serene beaches, vibrant nightlife, and a rapidly growing hospitality scene. For beach lovers, adventure seekers, and those yearning for luxurious relaxation, Sihanoukville offers it all. 

Coastal Splendor: Sihanoukville’s Stunning Beaches 

Sihanoukville is famed for its variety of beaches, each catering to a different traveler’s dream. Serendipity Beach, the heartbeat of the city’s coastal life, is lively and energetic, filled with beachside bars, restaurants, and nightlife. Walking along this shoreline, we could feel the vibrant pulse of the city as locals and visitors mingled under the golden sun.

On the other hand, Otres Beach offers a peaceful retreat. The calm waves and pristine sands create the perfect escape for those looking to relax away from the crowds. During our stay, we enjoyed the quiet charm of Otres, savoring fresh coconut juice and taking in the serene views.

For an exclusive experience, Sokha Beach delivers with its private, well-maintained sands and upscale amenities. This beach, often managed by luxury resorts, is ideal for travelers seeking a touch of indulgence. The clean, tranquil environment reminded us of the elegance that Sihanoukville can offer.

But the allure of Sihanoukville’s coast doesn’t end here. Just off the mainland, a world of island adventures awaits.

Island Escapes: Adventures Beyond the Shore 

A short boat ride from Sihanoukville opens up a paradise of islands. Koh Rong, the largest and most well-known, greeted us with its powdery white sands and sparkling turquoise waters. The island’s vibrant nightlife and eco-friendly resorts struck a perfect balance between adventure and sustainability.

Beach Front

Taken by VinHMS team when we came to deploy the CiHMS system

In contrast, Koh Rong Samloem offers a quieter, more serene atmosphere. The sound of gentle waves and the sight of untouched beaches create an ideal spot for couples or anyone looking to disconnect. We spent an unforgettable day strolling along its shores, marveling at the pristine beauty.

For those who want to explore lesser-known treasures, Koh Ta Kiev and Koh Russei are perfect options. These islands provide rustic charm, offering everything from beachfront camping to authentic local experiences. With every wave, Sihanoukville’s islands beckon you to explore their unique charm.

Diving Deeper: Water Adventures for Every Enthusiast 

Sihanoukville is not just about beaches; it’s a haven for water sports and underwater exploration. During our trip, we couldn’t resist diving into the vibrant marine life. Snorkeling near the islands revealed colorful coral reefs teeming with tropical fish. For diving enthusiasts, Koh Rong offers some of the best dive sites, perfect for both beginners and seasoned divers. 

Water sports lovers will find plenty to enjoy as well. From kayaking and paddle boarding to jet skiing, the options are endless. The thrill of speeding across the calm waters of Otres Beach added a sense of adventure to our visit. 

For those venturing into the water, remember to follow safety tips. Seasonal weather changes can affect conditions, so check forecasts and follow guides to make the most of these aquatic adventures. 

Nightlife and Entertainment: Sihanoukville After Dark 

When the sun sets, Sihanoukville comes alive with its buzzing nightlife. Our evenings at Serendipity Beach were filled with laughter and music as beach bars and clubs lit up the shore. From laid-back venues with live acoustic performances to high-energy dance clubs, there’s something for every mood.

Nightlife in Sihanoukville

The city’s growing casino scene also adds an exciting dimension. Integrated resorts like those along Victory Beach combine luxury accommodations with gaming and entertainment, providing a complete package for travelers. We were impressed by how Sihanoukville balances leisure with a touch of glamour.

A Culinary Journey: Savoring Sihanoukville 

Sihanoukville’s culinary scene is as diverse as its beaches. Fresh seafood is the highlight here, and dishes like grilled squid and Khmer-style crabs left us craving more. Dining at a beachside restaurant while savoring these delicacies felt like the ultimate coastal experience.

Food in Sihanoukville

For those seeking an authentic taste of Cambodian cuisine, the city’s food markets are a must-visit. Sampling local specialties like fish amok or enjoying a quick bite of bai sach chrouk (pork and rice) gave us a true flavor of Sihanoukville’s culture. And for a more upscale dining experience, luxury resorts offer fine dining with a mix of Cambodian and international flavors.

Hospitality and Growth: Sihanoukville’s Expanding Skyline 

The rapid growth of Sihanoukville’s hospitality sector was evident everywhere we went. International hotel chains like Marriott and Hilton have set up shop here, bringing world-class luxury to the coast. Meanwhile, boutique resorts and eco-friendly accommodations offer unique stays that reflect the city’s natural beauty and cultural charm. 

As a team working closely with local hotels, we witnessed firsthand how this development is shaping Sihanoukville. From training hotel staff to optimizing operations with CiHMS solutions, it’s inspiring to see the city’s dedication to meeting the needs of its growing tourism industry. 

training staffs

CiHMS team had chances to meet the friendly locals in Sihanoukville

Why Sihanoukville Should Be Your Next Destination 

From its stunning coastline and island escapes to its vibrant nightlife and growing luxury scene, Sihanoukville offers something for every traveler. As we packed our bags to leave, we couldn’t help but feel grateful for the experiences and connections we made here. Whether you’re looking to relax, explore, or indulge, Sihanoukville invites you to discover its many wonders. 

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VinHMS Hosts Memorable Evening for Meliá International Managers in Hue

On November 20th, VinHMS had the pleasure of hosting an exclusive event in the historic city of Hue, Vietnam, to welcome the IT Managers from Meliá International. The evening was a perfect blend of professional engagement, cultural immersion, and networking opportunities, set against the backdrop of Hue’s rich heritage.

Introduction to VinHMS

The event commenced with a comprehensive introduction to VinHMS. Our team showcased our latest hospitality technology solutions designed to enhance guest experiences and streamline hotel operations. We highlighted our commitment to innovation and how our products can support Melia International’s objectives in the ever-evolving hospitality industry.

A Royal Culinary Experience

Guests were treated to an exquisite dinner featuring traditional Hue cuisine, renowned for its delicate flavors and artistic presentation. The meal was accompanied by live Royal Court Music, a UNESCO-recognized Intangible Cultural Heritage. This immersive experience allowed our guests to appreciate the historical significance and beauty of Hue’s royal traditions.

Exciting Prizes Lucky Draw

Adding an element of excitement to the evening, we hosted a lucky draw where attendees had the chance to win exclusive products sponsored by VinCSS. Congratulations to the lucky winners who took home these innovative security solutions!

Strengthening Partnerships

The event provided an excellent opportunity for VinHMS and Melia International’s IT Managers to strengthen relationships, exchange insights, and explore potential collaborations. Engaging discussions centered around enhancing guest experiences, implementing cutting-edge IT applications, and addressing security challenges in the hospitality sector.

Looking Ahead

We extend our heartfelt thanks to all attendees for making the evening memorable. VinHMS looks forward to continuing our partnership with Melia International and working together to drive innovation in the hospitality industry.

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Places We’ve Been: Discovering Hue – Vietnam’s Imperial City of Cultural Heritage

Nestled along the banks of the Perfume River, Hue is Vietnam’s former imperial capital, a city rich in history and cultural heritage. Our CiHMS team has had the privilege of exploring this incredible city while working with local hotels, and we were captivated by its timeless charm. Known for its impressive architecture, tranquil landscapes, and unique traditions, Hue captures the essence of Vietnam’s royal past. As the seat of the Nguyen Dynasty from 1802 to 1945, Hue was the political, cultural, and religious hub of Vietnam. The city’s historic Imperial City, a sprawling complex of palaces, temples, and gates, was the center of imperial life. Today, as a UNESCO World Heritage site, Hue continues to preserve and celebrate Vietnam’s royal heritage, inviting travelers to explore its majestic palaces, serene tombs, and refined culinary scene.

Echoes of Imperial Grandeur: Iconic Landmarks and Spiritual Symbols

One of the crown jewels of Hue is the Imperial Citadel, an impressive architectural marvel that served as the heart of the Nguyen Dynasty. As we walked through its grand gates, we could almost feel the echoes of history reverberating through the intricate palaces and temples. Enclosed by sturdy walls and moats, the citadel contains intricate palaces, pavilions, and temples, each showcasing the grandeur of imperial life. As you wander through the vast courtyards and admire the elaborate details, it’s easy to imagine the opulent ceremonies that once took place here.

Hue Royal CitadelBeyond the citadel, the Royal Tombs of the Nguyen emperors offer another glimpse into Hue’s imperial past. Visiting these tranquil spaces, we felt a deep connection to the legacy of the Nguyen Dynasty, surrounded by serene gardens and the beauty of intricate architecture. The tombs of Emperor Tu Duc and Emperor Khai Dinh are particularly noteworthy. Tu Duc’s tomb is surrounded by tranquil gardens, embodying traditional Vietnamese architecture, while Khai Dinh’s tomb blends Vietnamese and European influences, resulting in an elaborate and visually stunning site. To fully appreciate Hue’s imperial history, visiting these beautifully crafted tombs is essential.

Another iconic landmark is the Thien Mu Pagoda, which overlooks the Perfume River. Standing by the pagoda, with the gentle breeze from the river and the sound of temple bells, we were struck by the profound sense of peace that this spiritual site offers. This seven-story pagoda, the tallest in Vietnam, stands as a symbol of Hue’s spiritual heritage. The serene setting of Thien Mu offers a peaceful escape from the bustling city, inviting visitors to pause and reflect. The beauty of the pagoda lies not only in its architecture but also in its significance as a religious and cultural emblem of Hue. As you explore these landmarks, you’ll begin to see how Hue’s deep history and spirituality are intertwined.

Thien Mu Pagoda

A Symphony of Culture and Taste: Hue’s Legacy and Bold Cuisine

Hue’s cultural heritage extends beyond its architecture to its traditional arts and music. During our stay, we had the opportunity to attend a Hue Royal Court Music performance, and it was a mesmerizing experience that transported us back to the days of the Nguyen emperors. Hue Royal Court Music (Nha Nhac Cung Dinh Hue), recognized by UNESCO as part of Vietnam’s intangible cultural heritage, was once performed exclusively for the royal family. Today, visitors can experience these haunting melodies at cultural venues, where the music transports listeners back to the time of emperors. This unique art form is a reminder of Hue’s role as a cultural center, where art and tradition flourished under imperial patronage.

Hue Royal Court Music

The royal cuisine of Hue is another aspect of its rich cultural legacy. We couldn’t resist indulging in the exquisite dishes, and every bite was a reminder of the culinary sophistication that once graced the imperial tables. It was an experience that connected us directly to Hue’s royal past. Many dishes were once crafted for the Nguyen emperors, featuring delicate flavors and intricate preparations. Banh Khoai (crispy pancakes) and Nem Lui (grilled pork skewers) are just a few of the royal dishes that continue to delight visitors. To truly experience Hue’s culinary heritage, dining at a traditional restaurant that specializes in royal cuisine is a must. As you savor these dishes, you’ll taste the sophistication that once graced the imperial table, offering a sensory journey through Hue’s storied past.

Hue FoodThe culinary scene in Hue is as bold as its history, with dishes that reflect the city’s cultural influences. We found ourselves savoring Bun Bo Hue at a local eatery, where the vibrant flavors of the broth mirrored the rich culture that surrounds the city. Bun Bo Hue (spicy beef noodle soup) is one of the most famous local specialties, known for its bold flavors and aromatic broth. Another must-try is Com Hen (clam rice), a humble yet delicious dish that captures the essence of Hue’s riverside traditions. For a true taste of Hue’s culinary refinement, royal dishes like Che Sen (lotus seed sweet soup) and Nem Cong Cha Phuong (peacock spring rolls and phoenix pâté) showcase the elegance of the imperial court. These dishes, with their elaborate preparation and symbolic meaning, provide a glimpse into the sophistication of royal banquets. As you enjoy the flavors of Hue, you’ll discover the city’s rich blend of history and culinary artistry.

A Timeless Journey: Where History, Culture, and Culinary Delights Converge

Hue is a city where history, culture, and culinary traditions come together to create an unforgettable travel experience. As a team, we were amazed by how seamlessly each element of the city intertwined: from its majestic landmarks to the delicate notes of royal court music and the bold flavors of its cuisine. From exploring the majestic Imperial Citadel to savoring the delicate flavors of Hue’s royal cuisine, the city invites travelers to step back in time and immerse themselves in Vietnam’s imperial heritage. And just as you finish exploring one layer of Hue’s history, another awaits, whether it’s the tranquil tombs, the haunting court music, or the flavors that tell a story of royal grandeur. For those planning a visit, the best time to explore Hue is during the spring or autumn, when the weather is pleasant and the city comes alive with cultural festivals. Hiring a local guide can also enhance your experience, offering insights that make the journey through Hue even more enriching.

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Vision 2030: Future-proofing Hospitality Businesses

As the hospitality industry approaches 2030, it faces rapid changes driven by evolving guest expectations, technological advancements, and a growing focus on sustainability. To remain competitive in this dynamic environment, hospitality businesses must adopt strategies to future-proof their operations. The next decade offers significant opportunities for hotels to leverage new technologies, adopt sustainable practices, and meet the rising demand for personalized, tech-driven guest experiences. 

In this article, we’ll explore key trends shaping the future of hospitality and how hoteliers can prepare for the road ahead. 

Key Trends Shaping the Future of Hospitality 

Several trends are emerging that will reshape the hospitality landscape by 2030. These trends focus on improving guest experiences, boosting operational efficiency, and embracing sustainability. 

Personalization and Smart Technology 

Guests increasingly expect personalized services tailored to their preferences. By 2030, hotels will rely heavily on AI and data analytics to deliver customized experiences, from room settings to personalized service recommendations. Advanced hospitality management systems will be critical in gathering guest data and offering real-time insights to optimize service.

Sustainability as a Core Business Imperative 

Sustainability is becoming a core expectation rather than a trend. Hotels will need to reduce their environmental impact by adopting energy-efficient technologies and waste reduction strategies. Implementing sustainable practices not only cuts costs but also appeals to eco-conscious travelers. Hotels that embrace sustainable hospitality solutions will lead the way in this movement.

Contactless and Digital Guest Experiences 

Guests are demanding seamless, contactless interactions, including digital check-ins, mobile room keys, and contactless payments. These solutions offer convenience, safety, and efficiency, making them essential by 2030. Hotels can achieve these goals by adopting contactless solutions integrated with hospitality management systems.

Smart Infrastructure for Operational Efficiency 

Hotels will increasingly adopt IoT (Internet of Things) devices to monitor and manage energy use, automate room controls, and optimize resource management. This shift toward smart technology will not only enhance operational efficiency but also help hotels reduce costs while improving guest comfort.

The Role of Technology in Future-proofing Hospitality 

Technology will be the backbone of future-proofing hospitality businesses, allowing them to remain adaptable and competitive in a rapidly evolving market. 

Advanced Property Management Systems (PMS) 

Cutting-edge property management systems will help hotels manage bookings, room allocations, billing, and customer data with greater efficiency. These systems provide real-time monitoring, enabling faster decision-making and better guest service. Learn more about the evolution of PMS in Introducing the New Hospitality Management System: CiHMS and Its Journey from the Start. 

AI and Automation 

Artificial intelligence (AI) and automation will drive efficiency in guest interactions and hotel operations. From AI-powered chatbots that handle guest inquiries to automated housekeeping schedules, these technologies will reduce labor costs and improve service quality. 

Sustainability with IoT Integration 

Sustainability will remain a key focus as hotels integrate IoT devices to manage energy consumption, monitor water usage, and reduce waste. Smart hospitality management systems will help hotels achieve their sustainability goals while lowering operational costs. 

Why Sustainability Is a Competitive Advantage?

Sustainability not only benefits the environment but also offers a competitive advantage for hotels. Eco-conscious travelers are increasingly choosing to stay at hotels that prioritize environmental responsibility. By adopting sustainable practices, hotels can reduce costs, attract more guests, and enhance their brand reputation. 

Sustainable hotels benefit from tax incentives, government grants, and positive guest reviews. Travelers are willing to pay more for eco-friendly accommodations, and hotels that embrace sustainable hospitality will stand out in the marketplace. 

Preparing for 2030: Opportunities for Hoteliers 

By 2030, the hospitality industry will be dominated by hotels that embrace technology, sustainability, and personalized guest experiences. Future-proofing your business means investing in smart infrastructure, adopting eco-friendly practices, and using advanced technology to meet guest expectations. 

Hotels that prepare now will be positioned to thrive in an increasingly competitive landscape. Implementing advanced hospitality management systems like those offered by The Future of Hospitality Management System Is Here Yet will give hoteliers the tools they need to succeed in the next decade. 

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Streamlining Operations: Cityhouse Enhances Its Property Management with CiHMS

Cityhouse is a prominent chain of serviced apartments and hotels in Ho Chi Minh City, Vietnam, operating over 2300 units across the bustling metropolis. Known for its modern amenities and exceptional customer service, Cityhouse aims to provide comfortable and convenient accommodations for both business and leisure travelers.

Facing rapid expansion and the complexities of managing multiple properties, Mr. Nam Le, General Manager at Cityhouse, sought a comprehensive Property Management System (PMS) to streamline operations, enhance guest experiences, and improve overall efficiency. CiHMS provided an all-in-one solution to Cityhouse, offering robust integration capabilities, high stability, and rapid deployment across all properties.

Cityhouse identified critical objectives for their PMS solution: centralized management, enhanced guest services, and efficient multi-property operations.


Centralized Management: Cityhouse needed a unified platform to oversee all 13 properties, enabling seamless data sharing and consistent policy implementation across locations.

Enhanced Guest Services: By leveraging advanced technology, Cityhouse aimed to improve guest satisfaction through personalized experiences and efficient service delivery.

Efficient Multi-property Operations: The goal was to streamline administrative tasks, reduce manual errors, and optimize resource allocation across all properties.

“I was impressed by CiHMS’s capability to integrate all our properties into one cohesive system,” said Mr. Nam Le, General Manager of Cityhouse. “The user-friendly interface and robust functionalities have significantly improved our operational efficiency.” – CityHouse Operation Manager

⚖️ The selection process: During their research process, Phat Kim evaluated CiHMS’s product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that CiHMS was the best fit solution:

Operation Manager said, about their decision: “CiHMS has been instrumental in transforming our property management approach,” said Mr. Nam Le. “We are now better equipped to provide exceptional service to our guests and manage our operations more effectively.”

📈 The results: Since implementing CiHMS, Cityhouse has successfully centralized management of over 2,300 units across all properties, reducing administrative time by 60%. The streamlined operations have led to a 25% increase in guest satisfaction scores.

Streamlined Operations: The centralized PMS has allowed Cityhouse to standardize procedures and improve communication between properties, resulting in more efficient operations.

Enhanced Guest Experiences: With access to unified guest data, Cityhouse staff can now offer personalized services, boosting guest loyalty and positive reviews.

Rapid Deployment: CiHMS’s quick implementation process enabled Cityhouse to have the system up and running across all properties within a short timeframe, minimizing downtime.

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Vaccine passports in the hospitality

The vaccine passport concept has gained popularity in the new normal, and become essential for any traveler in order to enter a foreign country without following through with the mandatory quarantine procedure. Ever since its first introduction, the vaccine passport has brought new light and hope to tourism and hospitality in particular, and the economics worldwide in general. In Vietnam, we have implemented the vaccine passport very early on, as the government’s efforts in reopening the border, retrieving the economy post-pandemic.

What is a vaccine passport?

A vaccine passport is a vaccination certification also known as an immunity passport for those who have had at least 2 doses of COVID-19 vaccines (according to the International health regulation on Prevention and Control of Infectious Diseases). It is a special pass that determines a healthy individual who does not contain any contagious disease and owns a privilege to obtain a travel visa entrance to a foreign country.

    Vaccine passports can be issued in paper form, card, or digitally through an app. In order to get a vaccine passport, a resident has to comply with the followings:

  • Fully vaccinated with COVID-19 vaccines
  • Negative with SARS-CoV-2 virus certified by an authorized health organization with a laboratory test of RT-PCR/RT-LAMP within 72 hrs before or a COVID-19 antigen rapid test 24 hrs prior to the departure time.
Vaccine passport under the paper form, card, or digital through an app

Vaccine passports have been introduced in recent times and receive major concern regarding whether or not it’s the ideal solution.

The benefits of vaccine passports

As stated by the ICAO’s report, the number of international passengers has decreased by 60% in 2020 compared to 2019. Many air flights have suffered through this sudden drop.

According to the UNWTO Travel restrictions report, 46 destinations (accountable for over 21% of destinations worldwide) had to close their borders and stop welcoming passengers. Which, 26 destinations have not reopened their border yet ever since the end of April 2020. 55 destinations (approximately 25% of the total destinations worldwide) have been extremely selective in opening the border up for tourism. 112 destinations (accountable for 52% of the world’s destinations) request PCR testing and COVID-19 antigen rapid test results upon entrance.

    In order to recover the domestic and international economy, apart from being in control of the current epidemic situation, applying vaccine passport brings the great benefits:

  • Accelerate the downturn of the economical industries post-pandemic. Establishing the travel and economic business exchange activities in the new normal.
  • Relaxing strict social distancing policies, resuming public services, manufacturing, and businesses.
  • Achieving herd immunity allows nations to lift all public restrictions on public gatherings, and activities.
  • Saving time, crazy expenses, and labor in mandatory quarantine procedures upon immigration entrance.
Vaccine passport speeds up the immigration process and cut down the financial burden on the nation.

Vaccine passport speeds up the immigration process and cut down the financial burden on the nation.

The disadvantages of vaccine passports

COVID-19 vaccines have been speedily administered to billions of people worldwide, the government has carefully considered acknowledging immunization certification as the key to opening their borders and resuming economic activities, relaxing the strict social curbs. The argument for implementing such has raised massive attention due to the following concerns:

Personal privacy is the trade-off?

Vaccine passports sparked the debates on being immunization proof for international travel. While digital health certificates safeguard the reopening and fast-track economic growth, valid concerns on protecting the privacy of personal health from private institutes and organizations who have been trying to process and collect these data for their own misused purposes. Upon the possible security breaches, the implementation of vaccine passports should ensure a protection measure has been kept in place.

Balancing the economic growth and COVID-19 control

Governments worldwide are in a dire dilemma of consciously protecting their citizens’ health status while struggling to salvage their economy. After countless social distancing and hard lockdown strategies, to pick up the downslope economy, the COVID-19 vaccines campaign seems to be the only way out to many countries. Nonetheless, this does not guarantee COVID-19 is controlled. The recent wake of the COVID-19 outbreak in China is putting a number of their cities completely shut down, closing all borders trying to contain and wrap up this crisis. The negative impacts of this COVID-19 wave on the China economy resulted in great disruption.

The modern form of discriminatory

Socially speaking, the vaccination certification helps to accelerate the economical aspects such as retail, hotels, tourism, manufacturing, etc. However, it somewhat unintentionally creates a two-tier society based on individual health choices. A vaccine passport is subject to indirect discrimination, granting the liberty of travel and public availability to the one who is certified. Governments in developing countries have been racing against vaccine coverages, trying to minimize this invisible discrimination. Meanwhile, in underdeveloped countries where the vaccines supply is moderate, this unspoken discrimination might last for some time.

The current COVID-19 vaccines supply has been a burden, resulting in the uneven distribution of COVID-19 vaccines around the world. High GDP countries are having the “priority” to get vaccinated compared to others, granting their citizens the freedom of travel and access to public facilities promptly, making the discrimination prominently clear. Although it’s a temporary matter, this issue has become a political issue in the US, receiving backlash from the medically vulnerable group of people.
Vaccination Passport Expiration Date barriers

Apart from being discriminating, the expiration date of vaccination certification has been announced while the world is still deep in the argument about the 3rd booster dose. It created an invisible barrier for not only the international travelers but also imports & exports, airplanes, shipping, etc. industry as well.

Tourists have to pay expensive fees to complete laboratory lab test if the regulation on 270 days ‘till expiration of the vaccine certificate is passed despite which type of vaccines they took.

Indirect discrimination is triggered upon vaccine passport implementation.

Tourists have to pay expensive fees to complete laboratory lab tests if the regulation on 270 days till the expiration of the vaccine certificate is passed despite which type of vaccines they took.

Tourists have to pay upfront multiple laboratory lab test fees to get their vaccine passport renewal once the regulation on 270 days expiration of vaccine passports is passed despite whichever vaccines you took. After the 2nd dose of COVID-19 vaccines or COVID-19 Recovery certificate, tourists are allowed to enter those countries’ accepted vaccine passports program with a negative result of COVID-19 testing, 72hrs before entry for PCR testing, and 48hrs prior to with COVID-19 antigen rapid test.

Ms. Jenny Southan – the Founder and CEO of Globetrender – a forecasting travel trends company said: “Vaccination expiration date has negatively affected the tourists’ mental state. While the economy is experiencing a downturn, this definitely is not a smart move”. She strongly stated the more tricky and complicated traveling documents get, the slower the tourism and hospitality recovery in the year 2022.

Vaccine passports in Vietnam

In Vietnam, a vaccine passport is only accepted for those who are vaccinated with approved doses by WHO (World Health Organization), the FDA ( the United States Food and Drug Administration), the EMA (European Medicines Agency), and the Vietnam Minister of Health emergency approval guidance – said Ms. Le Thi Thu Hang – the spokeswoman for the Ministry of Foreign Affairs in a press conference on October 10th, 2021.

Ms. Hang believed vaccine passports are a feasible strategy to actively restart the national economy. The Ministry of Foreign Affairs had collaborated with the Ministry of Health to publish temporary guidelines and instructions to approve vaccination certification and COVID-19 recovery certification for foreigners, and announce these approval forms to 44 nations and territories.

Starting out with piloting vaccine passports for international tourists to green-zone tourism destinations.

Vietnam vaccine passport is accepted in 19 countries around the globe.

The Ministry of Health had issued an official form and procedure for issuing the vaccine passport, effective on December 20th, 2021. Vaccine passport certification shall be encoded into QRcode, which will expire within 12 months after the initially created day. The government had approved piloting international tourists using a vaccine passport to enter Phu Quoc and Kien Giang Province at the very beginning of this program, then expanded to the rest of the nation later on. Vietnam’s vaccine passport has been approved in 19 countries across the globe including Australia, Belarus, Cambodia, Egypt, India, Japan, Maldives, New Zealand, Palestine, the Philippines, Saint Lucia, Singapore, South Korea, Sri Lanka, Turkey, the United Kingdom., USA, Iran, and Malaysia. Vietnam also loosened their entrance COVID-19 testing requirement by accepting vaccine passports with a PCR negative 72hrs before the departure time or a 24hrs negative result of COVID-19 antigen rapid test.

Travel post-pandemic comes with both opportunities and challenges for all businesses. In the competition for a market share of international tourism during the “living safely with COVID-19”, you’ll miss your chance of being one step behind the others. The vaccine coverage has rapidly escalated over the last quarter, Vietnam has officially opened its international tourism as of March 15th, just in time for the neighboring countries to reopen their tourism again. The opportunity cost of hesitating at this phase is way above our head, narrowing the economic growth in the long run.

The acceptance of vaccine passports globally has opened up a new era post-pandemic. This encourages travelers to favor the contactless trend, Staycation trend, wellness travel trends to the nature-oriented areas/countries, etc. Hoteliers have to continuously keep up to date to stay afloat, ready to transform and adapt to the new normal. CiHMS – the ultimate hospitality management solution for your hotel will help you “stay in the game” – ready to rock the upcoming travel season.

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[Feature Update] Direct connection with Booking.com

After months of preparation with back and forth negotiation during the ups and downs of the pandemic, we are proud to announce that our CiHMS Distribution Channel Manager is now connected directly with the travel giant Booking.com and is the first connectivity partner of Booking.com in Vietnam. Just in time to boost your year-end sales for the most special season of the year.

CiHMS Distribution Channel Manager now is connected directly with Booking.com

CiHMS Distribution Channel Manager now is connected directly with Booking.com

CiHMS clients now earn direct connections with Booking.com, adding the extra onto the OTA distribution channels list we had announced at the Direct OTA channels connected with CiHMS Distribution Channel Manager” blog post. While Booking.com might be just another OTA channel for some, it has managed to gain market share exponentially with almost no resistance, despite the economic crisis due to the pandemic.

Booking.com has always sided with customers and they do amazing customer orientation. Apart from that, Booking.com offers additional valuable services such as complimentary transportations, drinks, and even room upgrades by converting loyalty points. That is why they continuously win their customers’ loyalty and support. It also means their customer base is huge and diversified, a big plus for any hotel’s brand visibility coverage.

Getting connected directly to Booking.com was not entirely smooth sailing. It had a long list of requirements to fulfill. Their partners have to have strict standards on security systems with PCI DSS certified, PII compliances in place; whether or not their partners’ development team masters the latest technologies and are up to their game. The active room keys on the systems, hotel coverage, and the current OTA partners’ list are also concerns. Without a doubt, Booking.com is the toughest OTA channel we have cracked so far.

CiHMS Distribution Channel Manager can easily integrate with hotel management software, especially our powerful cloud-computing hotel management system – CiHMS. Interested in our CiHMS solution and looking for a demo? Contact our team today.

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The reality of API Hospitality Applications

If we have talked about what an API is and why the hospitality industry needs it, in today’s blog we would like to offer you a ride on the real-life APIs’ hospitality application tour. Let’s buckle up and dive in!

Open API is undeniably a necessity for all hospitality management software out there to retain their product life cycle

Have you ever wondered how many hospitality software do you have with a built-in Open API?

The major four departments in operating a hotel generally are the Front Office, Housekeeping, Food and Beverage, and the Kitchen Production Department, but not limited to. Apart from the operational departments, hotels also have their functional departments, such as Marketing, HR, Accounting & Finance, and Purchase Department. The bigger the hotel gets, the more defined roles of departments are going to be. Each needs different data input to operate efficiently. Start off the early start of the customer journey: the booking process.

Distribution Manager and Central Reservation System API in Hospitality

Nowadays, customers typically complete their hotel reservations either through the OTA websites indirectly, on the destination hotel websites directly, or straight off from the Google Booking Link (if you haven’t heard about this feature yet, get the update here).

Not all hoteliers are up with the current technology, resulting in consistently reluctant to try out new hospitality software, until receiving customers’ complaints of being outdated. Thanks to the API technology, hotels with a channel manager installed in place can skip out all the dull data entry tasks entirely. From room price, descriptions, hotel features, packages, to promotions automatically sync in just one single click. As its name implies, the Distribution Manager enables hotels to be in total control, comfortably manage hundreds of OTAs domestically and internationally.

Manage hundreds of OTAs easily with the help of CiHMS Distribution Channel Manager, thanks to API, everything can be observed right in your CiHMS's PMS dashboard

Thanks to API, hoteliers can easily manage all their distribution channels through CiHMS’s DCM module

A centralized system for reservation – CRS helps to connect all your hotel bookings across all distribution channels: direct bookings from your website or through distribution manager, offline via phone calls, or through a booking engine of sorts spontaneously. Once a booking is completed, API shall transmit the data onto your hotel system in real-time, also allowing the customers to proceed with secured payments seamlessly through payment gateway integrations. CiHMS’s CRS would accomplish all of the above plus more. CiHMS Central Reservation System is certified by PCI DSS level 3 and follows the HTNG standards. Quick setup, tailored to your hotel’s needs, and profound convenience.

The Food and Beverage System API in Hospitality

Do you have a restaurant running within the hotel’s property? How do you manage your restaurant operations? What is the procedure once your guest orders in-room dining? In the past, a single phone call would do. The order status remains a mystery unless a call is made. During peak season, it is irrational to operate this way.

If you have the FnB system running, the API helps to connect your restaurant and the front desk, concierge, and any department you would like it to be connected with. Not only the in-room food orders’ status but also the table status can be checked instantly. Accessible to restaurant current menu, food and beverage prices, available set meals, or promotions. Needless to say, the front desk or concierge can help to take orders, process, cancel or even refund orders upon requests. Cut down the manual work, excessive phone calls obviously while maintaining the precise order detail, fast-pace services to your customers. In love with the FnB system? Check out CiHMS POS – Food and Beverage system for greater detail.

Instead of doing it the traditional way, Open API enables front-desk departments to housekeeping get up-to-date with the order status in real time right in CiHMS POS FnB software interface

The hassles of communication back and forth via phone call now cut shorts with CiHMS’s POS – FNB system

The mighty core system – Hospitality Property Management System

Being the backbone of any hotel operations – a robust cloud-based Hospitality Property Management System with flexibility and the capability to integrate numerous hospitality software via Open API is the ultimate PMS of the future. A full stack of software collects unlimited data daily generated from different departments through the API. Sending all the information to the PMS to synthesize, analyze and establish reports accordingly. Developing valuable insights to boost up the decision-making process and further perfect your hotel’s strategic plans.

The CiHMS Property Management System is more than just that. Everything you need can be found right at the PMS dashboard: user-friendly, clean design yet powerful. Highly accessible from any mobile device, synchronizing simultaneously and immediately. Plus, it is built-in with the latest technology in the market such as facial recognition, OCR, contactless payment, etc. Everything you ever need in an all-in-one PMS at CiHMS.

The future PMS can be found in CiHMS Property Mangement Software. Based on cloud computing technology, together with Open API, CiHMS guarantees conveniences to any hoteliers in need for a superior hotel PMS with a reasonable expense

CiHMS Property Management Software is the missing piece to harmonize the rest of your hospitality software. It is a cloud-based PMS with Open API, easy to install, grow as you expand, and does not require heavy investment up-front

The above 3 mentioned hospitality software are merely a few examples of how API connects the dots and conveys data within them. They are not by any means representative of all the hospitality software out there, however, their Open API-wise functionality is pretty much similar.

All strive to assist hoteliers in fine-tuning and optimizing their daily operations in order to achieve profits maximization. With that being said, the responsibility is right back at the hoteliers: to deeply and thoroughly acknowledge their hotel models, customers’ audiences, brand value, and business culture in order to discover the matching piece to your hospitality software stacks. Open API is only the reliable “transportation” for software data to communicate with each other. It does not determine whether or not the hospitality software is best. Simply an indicator to set similar hospitality software apart from the other.

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