default

Discovering Phu Quoc – Vietnam’s Island Paradise

Phu Quoc, Vietnam’s largest island, is a place of unparalleled beauty, where luxury, relaxation, and adventure converge. Known as the “Pearl Island,” it boasts pristine beaches, crystal-clear waters, and a vibrant cultural tapestry. In 2023, this tropical haven welcomed over 1.6 million visitors, cementing its reputation as a premier destination in Southeast Asia. Recently, the CiHMS team had the privilege of visiting Phu Quoc to deploy our cutting-edge solutions for a client. Alongside our work, we immersed ourselves in the island’s breathtaking landscapes and remarkable hospitality offerings, discovering why this slice of paradise is adored by so many.

Phu Quoc Training

VinHMS’s deployment in Phu Quoc back in the day

A Jewel in Southern Vietnam

Situated in the Gulf of Thailand, Phu Quoc is a short journey from Vietnam’s major cities and easily accessible via direct flights or scenic ferry rides. Its strategic location, coupled with its unspoiled natural beauty, has made it one of Vietnam’s top tourist destinations. Known for its white sandy beaches, lush forests, and burgeoning reputation as a luxury tourism hotspot, the island offers an unforgettable blend of tranquility and excitement.

As we traversed its winding roads and golden shores, it became clear why Phu Quoc’s allure resonates with travelers from all corners of the globe. Its seamless blend of modern hospitality and untouched natural beauty provides the perfect escape for anyone seeking to relax, explore, or indulge.

Phu Quoc landscape Beaches and Adventures that Captivate

Phu Quoc is home to some of the most stunning beaches in the region, each with its own unique charm. Long Beach, with its calm waters and golden sands, offers an idyllic setting for families and sunset enthusiasts. Meanwhile, Sao Beach, often hailed as one of the most beautiful beaches in Southeast Asia, enchants visitors with its powdery white sand and turquoise waters.

For those seeking adventure, the island is a playground of water-based activities. Snorkeling and scuba diving around the An Thoi Archipelago unveil a vibrant underwater world teeming with marine life. Kayaking through hidden coves and coral reserves provides a closer connection to the island’s natural wonders. At the end of the day, a sunset cruise offers a picturesque way to unwind, blending romance and relaxation as the horizon paints itself in shades of gold and crimson.

Luxury Hospitality Meets Seamless Technology

Phu Quoc’s hospitality landscape is as impressive as its natural beauty. The island hosts an array of world-class resorts, including Vinpearl where guests can enjoy private beaches, opulent wellness spas, and exceptional dining experiences. These luxurious havens redefine indulgence, ensuring every visitor leaves with unforgettable memories.

During our deployment, the CiHMS team had the opportunity to collaborate with some of these iconic properties. Our solutions empower these hotels to deliver seamless guest experiences, optimize operations, and adapt to the dynamic demands of modern travelers. The island also offers boutique hotels with unique designs for those seeking a more intimate experience, as well as eco-friendly stays catering to sustainability-conscious guests.

A Culinary Journey of Local Flavors

Phu Quoc is a paradise for food lovers, offering a culinary experience as rich and diverse as its landscapes. Local seafood is the highlight here, with dishes like grilled sea urchins, herring salad, and steamed squid leaving a lasting impression on every palate. The bustling Phu Quoc Night Market is a must-visit, offering fresh catches prepared right before your eyes and a lively atmosphere that captures the spirit of the island.

Phu Quoc Cuisine The island’s famous fish sauce, or nuoc mam, is a global export and a cornerstone of Vietnamese cuisine. Visiting a local fish sauce factory is a fascinating way to learn about its production and cultural significance. For those craving variety, Phu Quoc also boasts fusion dining options that blend local ingredients with international culinary techniques, ensuring something for every taste.

Cultural and Natural Heritage to Explore

Phu Quoc’s appeal extends beyond its beaches and resorts to its rich cultural and natural heritage. A visit to the Phu Quoc Prison, also known as the Coconut Tree Prison, offers a poignant glimpse into the island’s history during wartime. This historical site stands as a testament to resilience and is a sobering reminder of the past.

Nature enthusiasts will find solace in Phu Quoc National Park, which covers nearly half the island. This lush haven is home to diverse flora and fauna, making it ideal for hiking and eco-tours. The island’s famous pearl farms also provide a unique opportunity to witness the craftsmanship behind its coveted pearls, adding a touch of luxury to the cultural experience.

Tourism Development and Future Prospects

Phu Quoc’s rise as a tourism hub is evident in its rapidly expanding infrastructure. Modern airports, well-maintained roads, and an ever-growing hospitality sector have transformed the island into a global destination. However, with this growth comes the responsibility of balancing development with environmental preservation. Sustainability remains a critical focus as the island strives to maintain its natural beauty while accommodating an increasing number of visitors.

Looking ahead, Phu Quoc is poised to embrace trends like wellness tourism and boutique experiences, catering to a new wave of travelers seeking personalized and meaningful journeys. Its commitment to sustainable practices ensures that it remains a haven for generations to come.

Discovering Phu Quoc with CiHMS

As we wrapped up our deployment on the island, the CiHMS team couldn’t help but marvel at Phu Quoc’s unique ability to blend natural beauty with modern luxury. Our work with local hotels reinforced the importance of technology in delivering exceptional guest experiences. From streamlined operations to personalized services, our solutions help properties thrive in this competitive landscape.

CiHMS deployment in Phu Quoc If you’re planning your next getaway, Phu Quoc promises an unforgettable experience, from its sun-kissed beaches to its vibrant culinary scene. With the island continuing to evolve, there’s always something new to discover.

Learn More

Shaping Tomorrow: Hospitality Technology Trends to Notice in 2025

The hospitality industry, having witnessed remarkable technological advancements in 2024, is poised for even greater innovation in 2025. From evolving guest expectations to the rise of cutting-edge technologies, the upcoming year promises to redefine the future of hospitality. Building on the momentum of the past year, let’s explore the trends that are likely to dominate 2025.

Continuation of Current Trends

1. Expansion of AI and Machine Learning (ML)

AI and ML are expected to deepen their impact on hospitality in 2025.

  • Advanced Guest Personalization: AI will leverage data to offer even more tailored experiences, predicting preferences and customizing services with precision.
  • Predictive Analytics: Machine learning will enhance operational efficiency by forecasting trends in bookings, maintenance needs, and staffing.

Discover how AI is already transforming hospitality and shaping its future.

2. Growth of Contactless Solutions

Contactless technologies will continue to evolve, creating immersive, frictionless guest experiences.

  • Fully Integrated Systems: Expect seamless check-ins, room access, and payments through a unified contactless journey.
  • Enhanced Safety and Convenience: Integration with smart room features, allowing guests to control everything from their mobile devices.

These solutions reflect a shift toward more streamlined and guest-centric hotel operations.

Contactless

3. IoT and Smart Room Innovations

The Internet of Things (IoT) will advance to create smarter, more connected hotel environments.

  • Predictive Maintenance: IoT devices will preemptively address maintenance issues, reducing downtime and guest inconvenience.
  • Enhanced Personalization: From voice-controlled lighting to climate preferences, IoT will offer unmatched customization.

The demand for such connected experiences highlights the importance of scalable systems like PMS solutions for managing these technologies effectively. Learn More.

4. Robotics in Hospitality

Robots are set to become more integral to hotel operations.

  • Logistics Support: Robots will assist in supply chain management, ensuring efficient inventory and delivery systems.
  • Guest-Facing Roles: With AI-powered capabilities, robots may take on concierge or room service duties, offering quick and reliable service while freeing up human staff for personalized interactions.

Emerging Technologies in 2025

1. Augmented Reality (AR) and Virtual Reality (VR)

AR and VR are expected to revolutionize guest engagement.

  • Virtual Hotel Tours: Guests can explore properties before booking, making informed decisions.
  • Event Planning: Immersive technology will allow planners to visualize setups for meetings, weddings, and conferences.

Virtual and Augmented Reality in Hospitality Industry

2. Advanced Virtual Assistants

With multilingual capabilities and deeper integration into hotel systems, virtual assistants will simplify and enrich the guest experience, what if we have a ChatGPT customized for hospitality? Stay tuned with CiHMS!

3. Biometric Technology

Facial recognition will redefine check-ins and service personalization, ensuring seamless access to rooms and amenities. Beyond that, other methods such as Palm ID and Iris scan would be noticable.

The Sustainability Push

2025 will see a stronger alignment between technology and sustainability.

  • Green Tech Innovations: Hotels will adopt energy-efficient systems and renewable energy sources to meet ESG goals, which requires efforts from both organizing the resources to digitally managed them, for example using the PCM to reduce food waste!
  • Consumer Demand: Guests increasingly seek eco-friendly stays, pushing hotels to innovate while reducing their environmental footprint.

Investment Trends for 2025

1. Increased Tech Budgets

Hotels are likely to allocate more funding to AI, IoT, and green technology, prioritizing solutions that offer long-term value.

2. Focus on Scalable Systems

Investments will shift toward technologies like CiHMS that provide future-proof solutions adaptable to evolving guest needs. Explore CiHMS.

Guest Expectations and Technology’s Role

1. Demand for Hyper-Personalized Experiences

From curated dining options to tailored room setups, guests will expect their stays to feel uniquely customized.

2. Seamless Connectivity Across Systems

Fully integrated ecosystems will enable a frictionless guest journey, linking booking, check-in, in-stay services, and post-checkout follow-ups.

Challenges to Overcome in 2025

1. Data Security Concerns

The widespread use of IoT and AI raises privacy challenges. Hotels must ensure robust security measures to protect guest data.

2. Balancing Tech and Human Interaction

While technology enhances efficiency, it’s crucial to retain the human touch that defines exceptional hospitality. The goal should be to complement—not replace—personalized service.

Conclusion

The hospitality industry stands on the brink of another transformative year. From advancements in AI and IoT to sustainability and emerging tech like AR and blockchain, 2025 promises to elevate guest experiences and operational efficiency.

To stay competitive, hoteliers must embrace innovation while keeping the guest experience at the forefront. With solutions like CiHMS, the possibilities for creating seamless, sustainable, and personalized journeys are endless.

Looking back at the 2024 Hospitality Technology Wrap-Up, it’s clear that the strides made this year have set the stage for a bright and exciting future. Let’s embrace the potential of 2025 and continue shaping the future of hospitality together.

Explore the possibilities with CiHMS.

Learn More

2024 Hospitality Technology Wrap-Up: Transformative Trends and Achievements

Key Technology Trends in 2024

1. Artificial Intelligence (AI) and Machine Learning (ML)

AI and ML continued to revolutionize the way hotels operate and engage with guests. From pricing strategies to demand forecasting, these technologies optimized revenue management and enabled hyper-personalized guest experiences.

  • AI-Powered Chatbots: Enhanced customer service by providing 24/7 instant responses to guest inquiries, reducing wait times, and increasing satisfaction.
  • Guest Personalization: Leveraging AI insights to tailor recommendations and create individualized travel experiences for every guest.

Explore how AI is transforming the industry in our dedicated article: AI in the Hospitality Industry.

AI - An everywhere trend in 2024

AI – An emerging trend in 2024

2. Contactless Solutions

The demand for contactless check-ins, payments, and services surged in 2024, reflecting the industry’s focus on convenience and safety.

  • Digital Check-Ins: Streamlined arrival experiences, allowing guests to bypass traditional front desks.
  • Contactless Payments: Secure and hassle-free transactions using mobile wallets and digital payment systems like Apple Pay and Google Pay.

These innovations addressed post-pandemic concerns while meeting modern travelers’ expectations for frictionless experiences.

3. Internet of Things (IoT)

IoT expanded its footprint across hotel rooms and operations, enhancing both functionality and luxury.

  • Smart Room Technology: Guests enjoyed intuitive control over room lighting, temperature, and entertainment, creating personalized environments.
  • Operational Benefits: IoT devices helped hotels track energy consumption, improve maintenance schedules, and streamline housekeeping services.

4. Robotics and Automation

Robots stepped in to support hotel staff, taking over repetitive tasks and improving operational efficiency.

  • Applications: Robots delivered room service, assisted with housekeeping, and provided concierge services.
  • Impact: These automated solutions not only reduced workloads for staff but also elevated guest satisfaction through consistency and speed.

5. Cloud Computing

The rise of cloud-based systems, particularly Property Management Systems (PMS), continued to redefine hotel operations, which CiHMS is one of the experienced players.

  • Accessibility: Cloud platforms offered real-time access to critical data, enabling seamless management across multiple properties.
  • Operational Efficiency: Hotels benefited from streamlined workflows and improved data security, ensuring superior service delivery.

Learn more about the advantages of cloud-based PMS solutions.

Cloud system

Sustainability Initiatives in Technology

Hotels embraced green technologies in 2024, responding to guests’ growing demand for eco-friendly practices.

  • Energy-Efficient Systems: Smart thermostats and energy monitoring tools reduced resource consumption.
  • Sustainable Infrastructure: Incorporating eco-friendly materials and renewable energy sources into building designs became a priority.

Sustainability is no longer a trend but a necessity, shaping the future of hospitality technology.

Emerging Technologies in 2024

Virtual Assistants

Voice-controlled devices became integral to guest services, allowing effortless control of room amenities and access to concierge services.

Digital Payments

The widespread adoption of digital wallets offered guests faster and more secure ways to pay, enhancing convenience during their stays.

Enhanced Internet Connectivity

As remote work and online entertainment remain essential, hotels prioritized fast, reliable internet to meet the needs of modern travelers, with 5G, Wifi 7 are the enablers.

Investment Trends in Hospitality Technology

2024 saw significant increases in technology budgets as hoteliers prioritized digital transformation.

  • Key Investments: Cloud platforms, AI-powered tools, and IoT devices topped the list of technology spend.
  • Impact: These investments enabled smoother hotel operations and elevated guest satisfaction, proving their long-term value.

Find out how CiHMS supports hotels in staying ahead with cutting-edge innovations: Learn More.

Hotel Tech in 2024

Conclusion

As we close the chapter on 2024, the hospitality industry stands at the forefront of technological transformation. The trends and achievements of this year have not only improved hotel operations but also set the stage for further advancements in guest satisfaction and sustainability.

With technologies like AI, IoT, and cloud computing driving progress, 2025 promises to be another exciting year for the industry. At CiHMS, we are proud to support hotels in embracing these innovations to stay ahead in an ever-changing landscape.

Ready to revolutionize your operations? Explore our solutions here: CiHMS.

Learn More

VinHMS Hosts Memorable Evening for Meliá International Managers in Hue

On November 20th, VinHMS had the pleasure of hosting an exclusive event in the historic city of Hue, Vietnam, to welcome the IT Managers from Meliá International. The evening was a perfect blend of professional engagement, cultural immersion, and networking opportunities, set against the backdrop of Hue’s rich heritage.

Introduction to VinHMS

The event commenced with a comprehensive introduction to VinHMS. Our team showcased our latest hospitality technology solutions designed to enhance guest experiences and streamline hotel operations. We highlighted our commitment to innovation and how our products can support Melia International’s objectives in the ever-evolving hospitality industry.

A Royal Culinary Experience

Guests were treated to an exquisite dinner featuring traditional Hue cuisine, renowned for its delicate flavors and artistic presentation. The meal was accompanied by live Royal Court Music, a UNESCO-recognized Intangible Cultural Heritage. This immersive experience allowed our guests to appreciate the historical significance and beauty of Hue’s royal traditions.

Exciting Prizes Lucky Draw

Adding an element of excitement to the evening, we hosted a lucky draw where attendees had the chance to win exclusive products sponsored by VinCSS. Congratulations to the lucky winners who took home these innovative security solutions!

Strengthening Partnerships

The event provided an excellent opportunity for VinHMS and Melia International’s IT Managers to strengthen relationships, exchange insights, and explore potential collaborations. Engaging discussions centered around enhancing guest experiences, implementing cutting-edge IT applications, and addressing security challenges in the hospitality sector.

Looking Ahead

We extend our heartfelt thanks to all attendees for making the evening memorable. VinHMS looks forward to continuing our partnership with Melia International and working together to drive innovation in the hospitality industry.

Learn More

Vision 2030: Future-proofing Hospitality Businesses

As the hospitality industry approaches 2030, it faces rapid changes driven by evolving guest expectations, technological advancements, and a growing focus on sustainability. To remain competitive in this dynamic environment, hospitality businesses must adopt strategies to future-proof their operations. The next decade offers significant opportunities for hotels to leverage new technologies, adopt sustainable practices, and meet the rising demand for personalized, tech-driven guest experiences. 

In this article, we’ll explore key trends shaping the future of hospitality and how hoteliers can prepare for the road ahead. 

Key Trends Shaping the Future of Hospitality 

Several trends are emerging that will reshape the hospitality landscape by 2030. These trends focus on improving guest experiences, boosting operational efficiency, and embracing sustainability. 

Personalization and Smart Technology 

Guests increasingly expect personalized services tailored to their preferences. By 2030, hotels will rely heavily on AI and data analytics to deliver customized experiences, from room settings to personalized service recommendations. Advanced hospitality management systems will be critical in gathering guest data and offering real-time insights to optimize service.

Sustainability as a Core Business Imperative 

Sustainability is becoming a core expectation rather than a trend. Hotels will need to reduce their environmental impact by adopting energy-efficient technologies and waste reduction strategies. Implementing sustainable practices not only cuts costs but also appeals to eco-conscious travelers. Hotels that embrace sustainable hospitality solutions will lead the way in this movement.

Contactless and Digital Guest Experiences 

Guests are demanding seamless, contactless interactions, including digital check-ins, mobile room keys, and contactless payments. These solutions offer convenience, safety, and efficiency, making them essential by 2030. Hotels can achieve these goals by adopting contactless solutions integrated with hospitality management systems.

Smart Infrastructure for Operational Efficiency 

Hotels will increasingly adopt IoT (Internet of Things) devices to monitor and manage energy use, automate room controls, and optimize resource management. This shift toward smart technology will not only enhance operational efficiency but also help hotels reduce costs while improving guest comfort.

The Role of Technology in Future-proofing Hospitality 

Technology will be the backbone of future-proofing hospitality businesses, allowing them to remain adaptable and competitive in a rapidly evolving market. 

Advanced Property Management Systems (PMS) 

Cutting-edge property management systems will help hotels manage bookings, room allocations, billing, and customer data with greater efficiency. These systems provide real-time monitoring, enabling faster decision-making and better guest service. Learn more about the evolution of PMS in Introducing the New Hospitality Management System: CiHMS and Its Journey from the Start. 

AI and Automation 

Artificial intelligence (AI) and automation will drive efficiency in guest interactions and hotel operations. From AI-powered chatbots that handle guest inquiries to automated housekeeping schedules, these technologies will reduce labor costs and improve service quality. 

Sustainability with IoT Integration 

Sustainability will remain a key focus as hotels integrate IoT devices to manage energy consumption, monitor water usage, and reduce waste. Smart hospitality management systems will help hotels achieve their sustainability goals while lowering operational costs. 

Why Sustainability Is a Competitive Advantage?

Sustainability not only benefits the environment but also offers a competitive advantage for hotels. Eco-conscious travelers are increasingly choosing to stay at hotels that prioritize environmental responsibility. By adopting sustainable practices, hotels can reduce costs, attract more guests, and enhance their brand reputation. 

Sustainable hotels benefit from tax incentives, government grants, and positive guest reviews. Travelers are willing to pay more for eco-friendly accommodations, and hotels that embrace sustainable hospitality will stand out in the marketplace. 

Preparing for 2030: Opportunities for Hoteliers 

By 2030, the hospitality industry will be dominated by hotels that embrace technology, sustainability, and personalized guest experiences. Future-proofing your business means investing in smart infrastructure, adopting eco-friendly practices, and using advanced technology to meet guest expectations. 

Hotels that prepare now will be positioned to thrive in an increasingly competitive landscape. Implementing advanced hospitality management systems like those offered by The Future of Hospitality Management System Is Here Yet will give hoteliers the tools they need to succeed in the next decade. 

Learn More

Streamlining Operations: Cityhouse Enhances Its Property Management with CiHMS

Cityhouse is a prominent chain of serviced apartments and hotels in Ho Chi Minh City, Vietnam, operating over 2300 units across the bustling metropolis. Known for its modern amenities and exceptional customer service, Cityhouse aims to provide comfortable and convenient accommodations for both business and leisure travelers.

Facing rapid expansion and the complexities of managing multiple properties, Mr. Nam Le, General Manager at Cityhouse, sought a comprehensive Property Management System (PMS) to streamline operations, enhance guest experiences, and improve overall efficiency. CiHMS provided an all-in-one solution to Cityhouse, offering robust integration capabilities, high stability, and rapid deployment across all properties.

Cityhouse identified critical objectives for their PMS solution: centralized management, enhanced guest services, and efficient multi-property operations.


Centralized Management: Cityhouse needed a unified platform to oversee all 13 properties, enabling seamless data sharing and consistent policy implementation across locations.

Enhanced Guest Services: By leveraging advanced technology, Cityhouse aimed to improve guest satisfaction through personalized experiences and efficient service delivery.

Efficient Multi-property Operations: The goal was to streamline administrative tasks, reduce manual errors, and optimize resource allocation across all properties.

“I was impressed by CiHMS’s capability to integrate all our properties into one cohesive system,” said Mr. Nam Le, General Manager of Cityhouse. “The user-friendly interface and robust functionalities have significantly improved our operational efficiency.” – CityHouse Operation Manager

⚖️ The selection process: During their research process, Phat Kim evaluated CiHMS’s product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that CiHMS was the best fit solution:

Operation Manager said, about their decision: “CiHMS has been instrumental in transforming our property management approach,” said Mr. Nam Le. “We are now better equipped to provide exceptional service to our guests and manage our operations more effectively.”

📈 The results: Since implementing CiHMS, Cityhouse has successfully centralized management of over 2,300 units across all properties, reducing administrative time by 60%. The streamlined operations have led to a 25% increase in guest satisfaction scores.

Streamlined Operations: The centralized PMS has allowed Cityhouse to standardize procedures and improve communication between properties, resulting in more efficient operations.

Enhanced Guest Experiences: With access to unified guest data, Cityhouse staff can now offer personalized services, boosting guest loyalty and positive reviews.

Rapid Deployment: CiHMS’s quick implementation process enabled Cityhouse to have the system up and running across all properties within a short timeframe, minimizing downtime.

Learn More