Preventing double booking is crucial for hotels aiming to deliver exceptional guest experiences and maintain a solid reputation. Double bookings lead to guest dissatisfaction and financial losses, making effective reservation management vital. This article explores the challenges of...
The hospitality industry in 2025 continues to face a persistent labor shortage, impacting service quality, operational stability, and guest satisfaction. Despite a rebound in travel demand, hotels are struggling to recruit and retain enough skilled staff to meet operational needs....
In today’s digital era for the hospitality and tourism industry, applying technology to management has become a decisive factor in the success of every accommodation business. This article will help you understand the PMS system, its roles, and its benefits in optimizing hotel business...
In the rapidly evolving hospitality sector between 2025 and 2030, hotel owners face a whirlwind of technological advancements, shifting consumer preferences, and operational hurdles. Embracing these changes is no longer optional but is essential for staying competitive and ensuring...
In the dynamic landscape of the hospitality industry, success hinges on more than just providing excellent service; it requires a keen understanding and strategic application of key performance indicators (KPIs). From occupancy rates to guest satisfaction scores, these metrics offer...
Pattaya, a dynamic coastal city gracing the Gulf of Thailand, beckons travelers with its famed nightlife, breathtaking beaches, and a rich tapestry of cultural experiences. The CiHMS team recently had the distinct pleasure of immersing themselves in this vibrant locale, deploying our...
Nestled on the coast of the South China Sea, Hoi An stands as a mesmerizing testament to Vietnam’s rich history and vibrant culture. This ancient trading port, now a UNESCO World Heritage site, beckons travelers with its timeless charm, colorful lantern festivals, and delectable...
