Cityhouse is a prominent chain of serviced apartments and hotels in Ho Chi Minh City, Vietnam, operating over 2300 units across the bustling metropolis. Known for its modern amenities and exceptional customer service, Cityhouse aims to provide comfortable and convenient accommodations for both business and leisure travelers.

Facing rapid expansion and the complexities of managing multiple properties, Mr. Nam Le, General Manager at Cityhouse, sought a comprehensive Property Management System (PMS) to streamline operations, enhance guest experiences, and improve overall efficiency. CiHMS provided an all-in-one solution to Cityhouse, offering robust integration capabilities, high stability, and rapid deployment across all properties.

Cityhouse identified critical objectives for their PMS solution: centralized management, enhanced guest services, and efficient multi-property operations.

Centralized Management: Cityhouse needed a unified platform to oversee all 13 properties, enabling seamless data sharing and consistent policy implementation across locations.

Enhanced Guest Services: By leveraging advanced technology, Cityhouse aimed to improve guest satisfaction through personalized experiences and efficient service delivery.

Efficient Multi-property Operations: The goal was to streamline administrative tasks, reduce manual errors, and optimize resource allocation across all properties.

“I was impressed by CiHMS’s capability to integrate all our properties into one cohesive system,” said Mr. Nam Le, General Manager of Cityhouse. “The user-friendly interface and robust functionalities have significantly improved our operational efficiency.” – CityHouse Operation Manager

⚖️ The selection process: During their research process, Phat Kim evaluated CiHMS’s product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that CiHMS was the best fit solution:

Operation Manager said, about their decision: “CiHMS has been instrumental in transforming our property management approach,” said Mr. Nam Le. “We are now better equipped to provide exceptional service to our guests and manage our operations more effectively.”

📈 The results: Since implementing CiHMS, Cityhouse has successfully centralized management of over 2,300 units across all properties, reducing administrative time by 60%. The streamlined operations have led to a 25% increase in guest satisfaction scores.

Streamlined Operations: The centralized PMS has allowed Cityhouse to standardize procedures and improve communication between properties, resulting in more efficient operations.

Enhanced Guest Experiences: With access to unified guest data, Cityhouse staff can now offer personalized services, boosting guest loyalty and positive reviews.

Rapid Deployment: CiHMS’s quick implementation process enabled Cityhouse to have the system up and running across all properties within a short timeframe, minimizing downtime.