Manage booking from agencies efficiently with Booking Portal

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Manage booking from agencies efficiently with Booking Portal

January 27, 2021 CiHMS offical

Travel agencies (TAs) are an important channel, contributing a lot of sales for hotels, besides online travel agencies (OTAs) or direct booking. Depending on your business size, the number of travel agencies you have can vary from a handful to dozens. When it comes to booking management, this can be a hassle for both sides. Hoteliers could have a difficult time controlling the inventory between agencies and making sure room, and rate information are correct. On the other hand, travel agencies are struggling to get the best rooms at the best rates available. Phone call reservation with the hotel is time-consuming and not effective as information is quickly outdated.

A booking portal or a reservation system was created to bridge this gap and remove the difficulties for agencies and hotels from making reservations.

How it works

A Booking Portal plays the role of a middleman. It is a platform between agencies and hotels where agencies can place direct bookings.

• For travel agencies

With the Booking Portal, agencies can check real-time information of inventories, rate plans for them from the hotel. They can search, book easily and instantly. Also, there are options to view booking history, make adjustments, add or cancel reservations. All in one platform, no hassle, no delay.

• For hotels

The software makes life easier for hoteliers in managing travel agent profiles and their bookings. You can make sure the information is always in sync, and you can check the performance of any agency in no time.

Managing booking through agencies is easy with the Booking Portal

Benefits of the Booking Portal

Remove manual processes
One platform for all activities: check, book, edit, and even cancel. Everything is quick after few clicks, no phone call, no waiting time, and no error. The process is now automated with real-time data and updates for both sides.
Reduce overbookings
Agencies can only book rooms and rates available for them. Having a central pool of inventories helps hotels reduce the risk of overbookings.
Increase revenue for both
As people said a satisfied customer is the best business strategy. Through a booking portal, hoteliers make it easy for travel agents to satisfy their guests’ demands, which returns in a win-win situation for both hotels and travel agencies.

Do I need one?

There is no correct answer to this question, but it all depends on your TA network. If you find it taking too much time and effort with your current way of doing things, probably it’s time to consider having a booking portal.