Time: Thursday I 24th Nov 2022
10:00 – 11:30 AM
Investors, operators and industry analysts all believe that good times await the hospitality industry. Efficient operation is considered an essential factor in the hotel industry. However, signs of recovery from a difficult period have brought about the emergence of a series of new challenges: the secret to attracting talent, increasing customer satisfaction and, importantly, delivering business success finance.
All this leads to a new era in the hospitality industry: the Age of the Operator.
They understand the value of creating experiences for both customers and employees and know that simply cutting costs won’t create value. So instead, they will develop inspiring ways to provide exceptional hospitality by understanding their guests and partnering with the communities that matter to their guests.
They will understand and leverage Technology – not as a panacea but as a way to unlock the potential of their teams and assets. By doing this, they will stand out and become the winners in the coming years from the rest.
CiHMS November webinar will be broadcast with a new format: A hospitality roundtable discussion with the topic: TECHNOLOGY & OPERATIONS at 10:00 am on November 24, 2022, to explore the role of Technology in the era of executives and focus on the following
- What is the current state of Technology used in hotel operations?
- How is the interaction between Technology and the operation of each department in the hotel?
- The hospitality business shouldn’t be afraid to “think outside the box”
- Actual sharing of technology applications in operation should and should not.
- What are the trends in technology application in operations in the Age of the Operators 2023?