Time: Thursday | May 26th 2022

10:00 – 11:15 AM

Vietnam’s tourism revenue had spiked up 17 times during the April 30 and May 1st holiday compared to its record in 2021, marking a big milestone in the recovery of the industry. A record-high number of enthusiastic travelers have been excited about their next trip after a long pause, hoteliers have to confront the ultimate challenge of how to approach and retain their customers sufficiently.  

The CiHMS May Webinar features guest speakers, who currently are the executive managers of famous hotels and well-known market research firms in the industry, shall come and share with the audiences their takes on the overall opportunities and the market potential on how to successfully establish your brand recognition that is loved and cherished by the customers, while achieving maximum revenues in the new normal.  

The hottest subject shall be discussed in the webinar, including but not limited to the following: 

  • How to do digital marketing – Marketing 4.0 the “correct” way? 
  • The future of OTA – Would it still be the number one sales distribution channel and the most effective way of reaching out to your targeted customers? 
  • What are the customer behavior trends in this new normal era? 
  • How hotels can easily approach their customers, and what is the secret to customer retention? 
[ Information ]

10:00 - 10:05


10:05 - 10:15

Market Overview

10:15 - 10:30

Sale channels

10:30 - 10:45

How can approach target customers

10:45 - 11:10


11:10 - 11:15

[ Video ]
Watch the recorded webinar
[ Information ]
Past Webinar